Sales Support Coordinator

JOB DESCRIPTION

The responsibility of this position is to exceed our customer’s expectations by providing excellent quoting, order processing and account management services. This position is an important voice to the customer on all facets of the quote and order processes.

ESSENTIAL JOB DUTIES

· Operates as point of contact for assigned customers

· Develops and maintains long-term relationships with accounts

· Manages projects within customer relationships, working to carry out customer goals while meeting company goals

· Develops customer quotes using market knowledge and guidelines from Sales to apply mark ups

· Partners with Sales to provide customers with accurate quotes in a timely manner

· Processes purchase orders according to the customer’s requirements and specifications

· Services multiple customers concurrently with a goal to meet all customer deadlines

· Educates and assists Sales Reps and/or Management with any issues or problems that arise with orders

· Coordinates with all departments to ensure customers receive their orders on time and resolves order issues in a timely manner

· Responsible for contacting the customer and/or Sales if any additional information is needed or to communicate changes during the quote or order process

· Gathers data for Sale Reps for reporting purposes and quoting accuracy

· Responsible for following up on customer applications and accurately entering them into systems

· Completes Supplier Questionnaires for Sales and delegates questions to the correct department for assistance

· Monitors internal reports to be sure all orders are processing correctly

· Provides ideas and solutions to Management and/or IT to develop system and process efficiencies

· Assists Production and Operations with reporting and processing when necessary

· Enters data into CRM including customer and opportunity set ups

· Participates in lead generation strategies, such as calling potential business prospects

· Any other responsibilities that are deemed necessary by management

JOB QUALIFICATIONS

Education

Minimum Requirements is High School Diploma or equivalent.

Two-year associate degree or four-year bachelor’s degree a plus.

Experience

· Proficient in Microsoft Office Suite with Windows operation required

· Understanding of math and volumes is required. Is proficient with basic math and can easily transpose formulas. Familiar with metric and American (or English) Standard systems

· At least one year of Customer Service experience required

· Understanding of and experience with Microsoft Dynamics CRM or other CRM system a plus

· Understanding of the utility pole business a plus

SKILLS AND COMPETENCIES

· Planning/organizing - Prioritizes and plans work activities, uses time efficiently and develops realistic action plans with detailed follow through. Ability to stay on task without direct supervision

· Multi-tasking ability to manage multiple projects and relationships simultaneously

· Communication - Demonstrates interpersonal oral communication skills by speaking clearly and persuasively in positive or negative situations. Written communication skills are clearly written with the audience identified and the message defined in an understandable format

· Proactive approach to problem solving

· Dealing with ambiguity – Is effective in coping with change and can comfortably handle risk and uncertainty

· Creativity – Ability to create original and unique ideas and adds value in brainstorming settings, ability to think out of the box

· Interpersonal skills – Willingness to place cold calls when required and must have the ability to use interpersonal skills to build rapport and relationships using diplomacy and tact

· Conflict - Ability to diffuse even high-tension situations to drive to a comfortable result

· Negotiating – Can negotiate skillfully by settling differences and can win concessions without damaging relationships, can be direct and forceful as well as diplomatic

· Judgment – Willingness to make decisions, exhibiting sound and accurate judgment, and makes timely decisions for the end result with limited direction

· Technical Learning – Ability to learn and comprehend new technical skills and knowledge

WORK ENVIRONMENT & PHYSICAL DEMANDS

· This position will be a hybrid of on-location at our New Brighton, MN facility and remote

· Occasional travel may be required

· Position works with team members in the New Brighton, MN facility as well as customers/employees spread throughout North America and Canada

Bell Lumber & Pole Co. is an equal opportunity employer, and we fully comply with all such applicable employment laws and regulations